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Gaia Tours was
established in 1999, by Mr.Bassam Issa, after long years of
experience in the field of tourism for more than fifteen years
inside Jordan.
Mr. Issa main Aim was to promote Jordan, as Jordan is very rich in
tourist attraction, religious and historical places Gaia tours have
many special programs, Incentives, Jeep camping in the most special
magnificent places in Jordan.
Gaia Tours had been
known with its Credibility, Applying complete programs Accuracy,
Long experience in the arias of desert and ancient sites,
Strong relations with the best hotels and restaurants, tour guides
and transportation.
Professional staff’s
serving you are carefully chosen from graduate caliber, dynamic
interpersonal skills, experienced in travel and customer friendly.
Team includes staff fluent in English, and Arabic. They go through
regular training and mentoring to ensure a level of service ahead of
others.
We would like to introduce them to you:
Tour Managers: the Matchmakers
The tour managers are your first encounter with Gaia, each one of
them is specialized in a certain market. He or she speaks your
language, understand your concerns, and listen with interest to your
special needs. The Tour Manager is your experienced and reliable
partner who can make creative suggestions and mobilize the resources
needed to match your client’s requirements and meet their
expectations. Your Tour Manager is the professional who personality
welcomes your incentive clients at the airport and participates in
their programs.
Operation Manager: Mastering the details
Our operations staff is your guarantee that everything will run
smoothly because they have mastered the art of attending to details.
Your clients will no doubt notice the charm and efficiency with
which they are met and the speed with which formalities are dealt
with. Operations staff also put their talent to work for your FIT
clients, giving their individuals tour schedules and transportation
arrangements the same careful attention as our groups.
Tourist Guides
So many of our clients return to book their next tour around the
schedule of their favorite guide. This is an evidence of the
professionalism with which those guides are chosen and trained. Our
guides consistently score highest in customer surveys, which judge
them against their knowledge, communication skills, appearance,
personal conduct and enthusiasm. In addition to the official
licensing they must posses; our guides are constantly given
refresher courses to keep ahead on the latest development and
studies on various antiquities sites, which they will no doubt share
with your tours. Well versed in the archaeology of Jordan, our
guides are specially known for their knowledge of biblical sites.
Customer Services Staff: The personal touch to keep your
clients happy.
The personal individual touch is central to our philosophy even when
traveling as part of large group. The message that is always
delivered to every customer is “you are special”.
In addition to little details like surprise birthday parties with
charming gifts, we involve them in the planning and keep them
informed of every detail. All Gaia visitors receive a special
welcome letter and a brochure with helpful information to enchase
their stay in Jordan, plus a customer evaluation survey to help us
assess our vendor and our own services. The results of such customer
surveys become the focus of every member of the Gaia Team for future
follow up.
Administration staff:
People You Can Trust
All the members of the Gaia Tour Company have a tradition of
providing professional service. Members of the administration team
have this tradition instilled in them. They provide support to our
clients and other teams in terms of facilities and gaudiness needed
for smooth operations. They maintain close contact with our partners
around the world, represent gaia in travel industry events and help
new tour operators discover the wonders of the Middle East. They
utilize our excellent reputation and connections to give our clients
spectacular tour.
Accounting: Fast, Transparent and Accurate
Rest assured that our fully computerized accounting system will
provide you with up-to-date statements and billings that are easy to
read and understand quickly and painlessly.
24 - Hour hotline
This is a line that is manned by a capable member of the operations
team. You can contact him- her at any time and from anywhere in
emergency or should there be any problems during the tour. We will
deal with the issue immediately by coordination with the rest of the
Gaia Team and our vendors.
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There's simply no other place like it. Within
a kingdom about the size of Portugal are places found nowhere else
on Earth. Form a city carved out of multicolored sandstone, the
lowest point on Earth, an otherworldly desert landscape where
Lawrence of Arabia had his headquarters during the Arab Revolt, a
remarkably preserved Roman provincial outpost to spectacular oral
reefs. All within hours of each other.
Anywhere you go, you'll find warm friendships as pleasant as the
mild weather and the placid political climate.
Welcome to Jordan. Have an unforgettable time. |